This article describes implementation of the 'Building Financial and Energy Capability' (BFEC) service within Kotahi.
BFEC is a merging of three separate funding streams into a cohesive programme. The funding derives from WEL Energy Trust,[1] Ministry of Social Development and Ministry for Pacific Peoples.
The funding share is shown below.
pie title BFEC Funder split
"WEL" : 170
"MSD" : 54
"MPP" : 42
Funders of course have their own objectives for contributing funding, however they are aligned and we have developed integrated objectives as shown in the below diagram.
flowchart
subgraph a0[<b>MPP]
a1[Improve financial literacy and <br>capability of Pacific families]
a2[Support pathways to home <br>ownership]
end
subgraph b0[<b>MSD]
b1[Deliver client-centred, culturally <br>responsive and accessible services]
b2[Build financial independence and <br>reduce reliance on government <br>support]
b3[Provide sustainable and <br>collaborative services]
end
subgraph c0[<b>WEL]
c1[Assist people experiencing <br>energy hardship]
c2[Promote energy efficiency and <br>healthier homes]
c3[Increase financial, digital <br>and energy literacy]
end
subgraph d0[<b>Integrated objectives]
d1[Enhance financial knowledge and<br>resilience of Pacific families]:::io
d2[Empower individuals to make<br>informed decisions]:::io
d3[Foster healthier home<br>environments through energy literacy]:::io
d4[Improve overall wellbeing through<br>financial stability]:::io
end
c0-->d0
a0-->d0
b0-->d0
classDef io fill:#99cc99
Referral can occur via multiple channels - including internal service referral, or externally via MSD or financial institutions.
Eligibility criteria are:
- Anyone aged 18+
- NZ Resident
- Living in Hamilton City
- Priority given for Pacific people
- All Whanau ora families to be considered for referral
- Focus is household/personal finance, rather than business finance.
New 'external' referrals are currently completed in Aiga and follow the legacy referral process.[2] As noted above, we are planning to assess all Whanau ora clients for eligibility, and so there will be another parallel pathway in Kotahi for this 'internal referral'.
Referrals should be actioned and acknowledged within 24hrs of receipt.
A flowchart outlining this process is shown below.
Legend
flowchart TB
subgraph WN0[<b>WO Navigator]
direction TB
WN1[Families with financial goals]:::kotahi-.->
WN2[Individuals with financial goals]:::kotahi-.->
WN3[Eligible for BFEC?]:::kotahi
WN4[🛇]
WN5[Add to BFEC service]:::kotahi-.->
WN6[Assign BFEC User]:::kotahi
end
subgraph F0[<b>New client referral]
direction LR
F1[Email]:::none
F2[Website]:::none
F3[Agency]:::none
end
subgraph AD0[<b>K'aute Admin]
direction TB
AD1[Client setup]:::kotahi-.->
AD2[NHI lookup]:::kotahi-.->
AD4[Define whanau relationships<br>if applicable]:::kotahi-.->
AD3[Notify Team Lead]:::kotahi-.->
AD5[Add to BFEC service]:::kotahi-.->
AD6[Assign BFEC User]:::kotahi
end
subgraph WA0[<b>BFEC Facilitator]
direction LR
WA1[<h4>Initial contact</h4><br><b>Within 48hrs]:::kotahi-.->
WA2[<h4>Setup goal plan</h4><br>Define goal plan from referral info<br>and/or Assessment<br><b>Within 1 week]:::kotahi-.->
WA3[<h4>Ongoing Talanoa</h4><br>Review and update goal plan<br><b>Monthly]:::kotahi
end
WN3-. No .->WN4
WN3-. Yes .->WN5
F0 -- Referral --> AD1
AD6 -.-> WA0
WN6 -.-> WA0
classDef kotahi fill:#99cc99
- ↑ Under the Whare ora grant scheme.
- ↑ Aiga referral completed by Admin team, and Team Leader is notified for allocation.